Your team when they're available. AI when they're not.
Each queue decides its own answering policy: team only, team first with AI backup, AI first, or AI only. The caller stays in the same conversation either way.
The problem today
Calls arrive outside working hours, during peaks and while the team is already on other calls. An unanswered call leaves no record of who wanted to talk or why.
After hours, a customer asks about delivery times. The AI agent answers from the knowledge you gave it. When the caller asks for something it should not handle, it brings in the right person from your team — or offers a callback when nobody is available.
Where the link lives
- After-hours coverage
- Overflow during peaks
- First-line questions
- Lead qualification
- Reception and call reason discovery
- Weekend and holiday cover
How the AI agent fits into routing
- 01Call reaches the queue
- 02Queue checks who is available
- 03Team members ring first when the policy says so
- 04AI answers if nobody picks up in time
- 05The same call session continues
- 06Transcript and AI summary saved afterwards
What your team sees
- Which calls the AI answered
- Full transcript of the conversation
- AI summary of what was requested
- Call duration and AI minutes used
- Queue and reason as usual
- Recording where enabled
What the business learns
Coverage becomes measurable: how many calls the team answered, how many the AI covered, and what those callers actually wanted.
How you will know it works
Measured in your Hotliney reports.
- Calls answered by the AI agent
- Calls handed over to your team
- AI call minutes used against your plan
- Transcripts of AI calls to review answers
Keep reading
Build an AI agent and test it before going live
Give it your business knowledge, try a test call yourself, then choose when it answers: always, after hours, or when your team is busy.
Experience Hotliney, not a simulation.
Start a real browser call without leaving this page — no app, no phone number. Your browser only asks for microphone access when you press start. Depending on availability, our team or Kareem, our AI Sales Advisor, answers.
Choose what you want to discuss — it travels with the call:
The Hotliney hotline
Real browser call · No app · Stay on this page
- 1The call starts on this page
- 2Allow the microphone once
- 3Our queue rings the available team
- 4If nobody is free, Kareem — our AI Sales Advisor — may answer, depending on availability
What your agent sees
- Source
- hotliney.com website
- Campaign
- talk_to_hotliney
- Reason
- How Hotliney works
- Queue
- Sales queue
You choose what to share before the call. If Kareem answers, you are speaking with Hotliney’s AI Sales Advisor.
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