Feature library
Everything Hotliney can do today
Ten capabilities that matter, grouped the way a call actually moves: entry, routing, answering, live operations, post-call and analytics. Nothing on this page is a roadmap item.
Call entry
- Call links
- Tracking and campaign links
- QR calling
- Website widget
- Inline website embed
- Branded call page with your logo and colour
- Caller reason menu
- Caller fields you choose
Routing
- Queues
- Call reasons
- Agent availability
- Business hours
- Answering policy per queue
- Team first with AI backup
- Fallback when nobody answers
Agent experience
- Browser agent console
- Incoming call context
- Returning caller context
- Ask the caller for a phone, email or reference during the call
- Presence and breaks
- Mute and hold
- Transfer between team and AI
- Wrap-up notes and outcome
AI voice agents
- AI agent builder
- Instructions and knowledge
- Voice and language
- Queue assignment
- AI backup for unanswered calls
- Post-call transcript and summary
Live operations
- Live calls board
- Waiting calls
- Team presence
- Supervisor end call
- Supervisor transfer
- Call duration limits
After the call
- Call history
- Call detail timeline
- Information collected during the call
- Basic contact context
- Recording where enabled
- Transcript for AI calls
- AI summary
- Outcome and notes
Analytics & attribution
- Answer and abandon rate
- Waiting and talk time
- Calls by link, queue and agent
- Calls by reason
- Source and campaign attribution
- AI calls and AI minutes
Availability also depends on your plan entitlements.
Beyond Hotliney
Phone numbers, existing hotlines, SIP, outbound dialling and omnichannel setups are not part of Hotliney. If you need them, the Growth Team scopes them with you separately.
Create this call link today
Publish a link, choose who answers, and take the first call in your browser.
Experience Hotliney, not a simulation.
Start a real Hotliney call without leaving this page. Depending on availability, your call can be answered by our team or Kareem, our AI Sales Advisor.
Choose what you want to discuss — it travels with the call:
The Hotliney hotline
Real browser call · No app · Stay on this page
- 1The call starts on this page
- 2Allow the microphone once
- 3Our queue rings the available team
- 4If nobody is free, Kareem — our AI Sales Advisor — answers
What your agent sees
- Source
- hotliney.com website
- Campaign
- talk_to_hotliney
- Reason
- How Hotliney works
- Queue
- Sales queue
You choose what to share before the call. If Kareem answers, you are speaking with Hotliney’s AI Sales Advisor.
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