The Hotliney platform
One link. A complete browser-first call operation.
Create call links, route conversations, answer from the browser, manage your team, review calls, record where enabled, measure performance and use AI where it fits — all from one Hotliney workspace.
- 01
Create
Call link
- 02
Route
Queue + reason
- 03
Answer
Agent console
- 04
Operate
Team + live calls
- 05
Review
History + recording
- 06
Measure
Analytics
- 07
Automate
AI voice
Call links you can publish anywhere
A main link for your business, a link per department, a tracking link per campaign or listing, a QR code for print and a widget for your website. Each link carries its own reasons, caller fields and business hours.
| Link | Type | Status |
|---|---|---|
Main hotline hotliney.com/c/hello | Main | Active |
Sales — pricing page hotliney.com/c/sales | Department | Active |
Order help hotliney.com/c/orders | Tracking | Active |
Ramadan campaign hotliney.com/c/ramadan | Campaign | Active |
- QR code
- Website widget
- Call reasons
- Caller fields
- Business hours
- Source & campaign
What your customer experiences
No app to install and no number to search for. The customer opens the link, picks why they are calling, allows the microphone and talks to your team from the page they were already on.
How can we help?
Connected
03:42
- Pick a reason
- Allow microphone
- Waiting for the team
- Ringing
- Connected
- Call ended
Queues that decide who answers
Assign team members to a queue, choose how calls are distributed, set business hours and decide what the caller sees when nobody is available.
Queue members
- Ahmed
- Sara
- Layla
- AI voice agentsBeta
- Distribution
- Ring all · Round robin · Priority
- Business hours
- Sun–Thu · 09:00–18:00
- When nobody is available
- Clear unavailable message
Everything your employee needs to answer the call.
Your team works from a browser tab: availability, incoming calls with the caller's reason and source, mute and hold during the call, then notes and an outcome at the end.
Sara M.
- Reason
- I need order help
- Queue
- Talk to sales
- Source
- Product page
- Campaign
- KSA Enterprise
- Mute
- Hold
- Notes
- Outcome
See the operation while it is happening
Live operations shows who is available, which calls are in progress, who is still waiting and how long the longest wait has been.
Available team
4
Live calls
2
Waiting
1
Longest wait
00:24
Example data
Every call, written down
Call history keeps the caller, link, queue, agent, reason, source, wait time, talk time, notes and outcome. Where recording is enabled for the workspace, the recording is available from the call details with protected access.
- Customer
- Sara M.
- Source
- Product page
- Reason
- I need order help
- Queue
- Talk to sales
- Agent
- Ahmed
- Started
- 10:14
- Answered
- 10:14
- Ended
- 10:18
- Wait time
- 00:18
- Talk time
- 03:42
Recording is a workspace setting: it is available where enabled, not automatically on every call.
Your calls are no longer a black box.
See how many customers called, how quickly your team answered, where customers waited, which links generated conversations and what happened after the call.
Total calls
248
Answer rate
86%
Abandon rate
9%
Unique callers
191
Average wait
00:21
Average talk
04:06
Average handle time
05:12
Missed & failed
12
Calls over time
By queue
- Sales96
- Support78
- Billing41
By link
- /c/sales88
- /c/orders64
- /c/ramadan39
By reason
- Order help71
- Pricing58
- Booking36
Example data
The full platform, grouped by the job
Design the call
- Call reasons
- Pre-call information
- Caller language
- Business hours
- Call context
Publish
- Call links
- Department links
- Campaign links
- Tracking links
- QR codes
- Website widget
Route
- Queues
- Team assignment
- Availability
- Call distribution
- Unavailable behaviour
Answer
- Browser agent console
- Incoming calls
- Caller context
- Mute
- Hold
- Notes
- Outcome
Operate
- Team presence
- Live calls
- Waiting calls
- Queue activity
- Roles and permissions
Review
- Call history
- Call details
- Notes
- Outcome
- Recording where enabled
Measure
- Answer rate
- Wait time
- Talk time
- Abandon rate
- Links
- Queues
- Team
- Reasons
- Sources
- Campaigns
Automate
- AI voice agents (Beta)
- Queue coverage
- Human handoff
- AI call analytics
What each team gets out of it
Your customer
No app, no number to search for, and a direct path to the right team.
Sales
Let high-intent visitors talk now, and know which page or campaign started the conversation.
Customer service
Route each reason to the right team and reduce what the customer has to repeat.
Operations
Watch queues, waiting calls and team availability as they happen.
Marketing
Connect campaigns to actual calls and compare sources by conversations, not only clicks.
Management
Understand call volume, answer rate, waiting time and outcomes.
Open your first call link today
Create a workspace, add a queue, publish a link and take your first browser call.