This page is launch-ready draft content and is pending formal legal review. It does not yet reflect final legal advice.
Privacy Policy
Last updated: Last updated date to be confirmed on formal publication.
This policy explains what information Hotliney collects when a business sets up a call link and when a caller uses it, and how that information is used.
Account information
When a business creates a Hotliney workspace, we collect the details needed to run it: workspace name, team member names and emails, roles, and the call links, queues, and routing rules configured by the business.
Caller-submitted information
Before or during a call, a caller may be asked for information such as their name, phone number, or the reason for the call. This information is submitted directly to the business that owns the call link, for that business's own use.
Call metadata
For every call placed through a Hotliney link, we record metadata such as the link and page it came from, the time and duration of the call, the queue or team member it was routed to, and its outcome (answered, missed, or handled by an AI voice agent). This metadata is what lets a business see where its calls come from.
Microphone access
Hotliney calls run in the caller's browser using WebRTC, which requires the browser to ask for microphone permission before a call can connect. Audio is only transmitted for the duration of an active call; Hotliney does not access the microphone at any other time.
Call recording
Some businesses choose to enable call recording for their workspace. When enabled, the audio of a call is stored and made available to that business. Hotliney does not decide whether recording is on — the business configures it, and is responsible for telling callers when a call may be recorded.
Analytics and attribution
We use call metadata to power the analytics a business sees in its dashboard, such as which link, campaign, or page generated a call. We do not sell this data or share it across unrelated businesses.
Cookies and preferences
Hotliney uses a small number of cookies and local storage entries to keep you signed in, remember your language preference, and keep a call session stable. We do not use them for cross-site advertising.
Infrastructure providers and subprocessors
We rely on third-party infrastructure providers for hosting, calling/voice transport, and related services in order to operate Hotliney. These providers process data only as needed to deliver their service to us and are bound by contractual confidentiality obligations.
Retention
We keep account and call data for as long as a workspace is active, and for a limited period afterward to support account recovery, legal, or security needs. A business can request deletion of its data as described below.
Access and deletion requests
A business can request a copy of, or deletion of, the data it holds in Hotliney by contacting us. A caller who wants to exercise rights over information they submitted during a call should contact the business they called, since that business controls how the information is used.
Your responsibilities as a business customer
If you use Hotliney to answer calls, you are responsible for how you handle caller information, for getting any consent required to record calls in your jurisdiction, and for informing your callers about recording where applicable. Hotliney provides the tools; you decide how they're configured for your business.
AI processing
Where a business enables an AI voice agent, call audio or transcripts may be processed by AI systems to answer calls, route them, or summarize them. This feature is in beta; a business that enables it is responsible for disclosing AI use to its callers where required.
Contact us
For any legal question about this policy, contact our team and we'll route it to the right person.