Security starts by design
Every workspace, call and recording is protected before it is ever a feature request.
What we protect
Your workspace
Customer information
Calls
Recordings
Agent access
Integrations
How Hotliney protects it
Tenant isolation
Role-based access
Short-lived call tokens
Server-side authorization
Protected recording access
No client-side telephony credentials
What stays in your control
Invite, re-role or remove teammates at any time; each role sees only what it needs.
Recordings open through short-lived links for authorized members only, never a permanent public address.
Sensitive administrative changes are recorded in an audit log with who made them and when.
Callers need no account, and each call carries only the context you choose to attach.
Voice infrastructure
Calls are carried by carrier-grade voice infrastructure. Telephony credentials and routing internals stay server-side and are never exposed to browsers or to workspace users.
Enterprise requirements such as single sign-on, custom retention or a dedicated deployment are handled by our Growth Team — ask from inside your workspace and we will scope it with you.
Report a security concern
If you believe you found a vulnerability, email us with the details. Please give us reasonable time to investigate before sharing it publicly.
support@hotliney.com