AI voice agents
Build an AI agent that answers your Hotliney calls
Choose its role, voice, language, instructions, knowledge and where it should answer. Then assign it to your queues.
Answers real browser calls · Speaks Arabic and English · Hands the call context back to you
Three decisions, then it answers
- 01
Describe the job
Name, role, instructions and the knowledge it should rely on when talking to your customers.
- 02
Choose the voice
Pick the language and dialect, preview real voices, and keep the tone consistent with your brand.
- 03
Choose where it answers
Assign it to a queue and choose the policy: team only, team first with AI backup, AI first, or AI only.
Build the employee. Hotliney handles the infrastructure.
Human and AI are one answering system
The policy belongs to the queue, so the same call session simply continues with whoever should answer it.
Team only
Only your team answers this queue.
Team first, AI backup
The team rings first. If nobody answers in time, the AI agent takes over the same call.
AI first
The AI agent answers first — useful for reception, triage and first-line questions.
AI only
Every call on this queue is answered by the AI agent.
Start from a role, not a blank prompt
Each role is a starting point you edit: what it should do, who it suits, and what it collects during the call.
AI sales advisor
Answers pricing and plan questions and finds out what the buyer needs.
- Best for
- Sales queues and campaign calls
- Collects
- Need · Company size · Timeline
AI receptionist
Greets the caller, understands the reason and points the call the right way.
- Best for
- General entry links
- Collects
- Name · Reason · Preferred follow-up
After-hours agent
Covers evenings, weekends and holidays so no caller is left without a conversation.
- Best for
- Queues with business hours
- Collects
- Request · Urgency · Contact details
Customer support agent
Handles common questions from your knowledge and escalates the rest.
- Best for
- Support and service queues
- Collects
- Case topic · Reference · Outcome
Lead qualification agent
Asks the questions your sales team asks first, so the follow-up starts warm.
- Best for
- Campaign response queues
- Collects
- Budget signal · Use case · Decision role
Booking assistant
Takes booking and appointment requests and records the details for your team.
- Best for
- Clinics, services and hospitality
- Collects
- Service · Preferred time · Contact
Order support agent
Answers order and delivery questions using the reference the caller provides.
- Best for
- E-commerce and retail
- Collects
- Order reference · Issue · Requested action
Custom agent
Write your own instructions and knowledge for a job specific to your business.
- Best for
- Anything the roles above don't cover
- Collects
- Whatever you define
What happens on a real AI call
This is the agent answering the demo call on this site — not a mock-up.
- 01Incoming call
- 02AI agent answers
- 03Live conversation
- 04Transcript stored
- 05AI summary generated
- 06Outcome visible in analytics
Create your AI agent
Set the role, pick a voice, assign a queue. Your next unanswered call has somewhere to go.
Experience Hotliney, not a simulation.
Start a real Hotliney call without leaving this page. Depending on availability, your call can be answered by our team or Kareem, our AI Sales Advisor.
Choose what you want to discuss — it travels with the call:
The Hotliney hotline
Real browser call · No app · Stay on this page
- 1The call starts on this page
- 2Allow the microphone once
- 3Our queue rings the available team
- 4If nobody is free, Kareem — our AI Sales Advisor — answers
What your agent sees
- Source
- hotliney.com website
- Campaign
- talk_to_hotliney
- Reason
- How Hotliney works
- Queue
- Sales queue
You choose what to share before the call. If Kareem answers, you are speaking with Hotliney’s AI Sales Advisor.
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